Take control of your orders with ease. Get support whenever you need it and resolve issues quickly. Our customer service portal is designed to give you convenience and confidence every step of the way.
Start by entering your order reference number to the form provided to access the service options available for your order.
Enter your order reference number below to access the service options available for your order.
The following customer services are available for your order. You may select the service you need and follow the steps to complete your request.
Identity Verification
After paying your order, you need to undergo the identity verification process in order to be allowed to assign an Authorized Person to Receive the document. Please prepare to upload a clear and readable copy of your valid ID and complete the liveness check following the on-screen guidelines.
Click the “Verify Identity” button in the Customer Service portal to start the process.
Assign your APR
Upon successful identity verification, you can proceed to assign your Authorized Person to Receive. You will be required to provide the following information of the authorized person to receive the document.
Once you complete the process, the information of the authorized person will be saved and reflected in the viewable record in the Customer Service portal.
Select the delivery schedule option
Initiate the request by clicking the Select a Delivery Date button in the Delivery Schedule section.
Choose from the available delivery dates
Select your preferred delivery date from the available options for your order and confirm.