Take control of your orders with ease. Get support whenever you need it and resolve issues quickly. Our customer service portal is designed to give you convenience and confidence every step of the way.
Start by entering your order reference number to the form provided to access the service options available for your order.
Enter your order reference number below to access the service options available for your order.
The following customer services are available for your order. You may select the service you need and follow the steps to complete your request.
Identity Verification
Once your payment goes through, the website will guide you through a quick identity check to start your online Letter of Authorization (LOA). You will just need to upload a clear photo of your valid ID and take a quick live selfie following the on-screen guidelines.
Assign Someone to Receive your Order
After the system verifies your identity, simply enter your chosen representative's full name and date of birth—just make sure they are of legal age and will be at your registered delivery address when the order arrives. Please note that your representative must be trustworthy and a responsible person to receive the order on your behalf.
As soon as you submit the form, you will get a confirmation letting you know everything is successfully set up!
Select the delivery schedule option
Initiate the request by clicking the Select a Delivery Date button in the Delivery Schedule section.
Choose from the available delivery dates
Select your preferred delivery date from the available options for your order and confirm.