Take control of your orders with ease. Get support whenever you need it and resolve issues quickly. Our customer service portal is designed to give you convenience and confidence every step of the way.
Start by entering your order reference number to access the service options available for your order.
The following customer services are available for your order. You may select the service you need and follow the steps to complete your request.
Select the Authorized Person to Receive option
In the Authorized Person to Receive section, click on the Assign Authorized Person to Receive button.
ID Verification
Verify your identity by submitting a valid government-issued ID.
Provide APR details
Enter the details of your authorized representative, including their name, birthday, relationship to you, and the valid ID they will present upon delivery.
Signing of LOA (Letter of Authorization)
Digitally sign the letter of authorization to finalize the process.
Select the delivery schedule option
Initiate the request by clicking the Select a Delivery Date button in the Delivery Schedule section.
Choose from the available delivery dates
Select your preferred delivery date from the available options for your order and confirm.
